Frequent Asked Questions
General Ordering, Shipping, and Payment QuestionsCan anyone order your tattoo machines?
No. Darklab machines will only be sold to professional artists or apprentices in licensed tattoo studios. If this is your first time placing an order with us, please include your shop and/or license information in the "Notes" section of the order and you will be contacted for verification. Accepted forms of verification include a portfolio listed on a shop website, personal website and in some cases Facebook and/or Instagram pages.
If you are unable to provide sufficient verification, your order will be canceled and refunded. We will not ship to third party addresses or forwarding companies.Can I buy a machine if I am still apprenticing?
Absolutely. Please provide the name of the shop you are working for and full contact information such as address, telephone number and website/email. We will only ship apprentice orders to a licensed tattoo establishment.What is the best way to place an order?
The best way to order is via the Darklab website.What are the accepted payments methods?
We accept all major credit cards and Paypal. We do not accept COD. However, you may contact us to make special arrangements if you would like to pay via Money Order.What is the lead time for most orders?
Orders placed through a verified account will ship within 24-48 hours, new orders or orders subject to additional verification will be shipped within 3-5 business days after verification. Please note that lead times may increase to 5-10 business days during holidays or special promotions.What shipping service does Darklab use?
Order Processing Time:
FK Irons will ship orders to verified account holders containing in-stock inventory within two (2) business days. FK Irons is not open on Saturday and Sunday; Orders are not shipped on weekends or holidays.
FK Irons only sells to verified professionals. Orders may be held for verification purposes.
FK Irons uses FedEx, UPS and DHL shipping carriers when available. During checking out there will be options for selecting shipping speed with corresponding rates listed.
Estimated Delivery by Shipping Option:
UPS Ground: 1-10 Business Days
UPS 3-Day Select: 3 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day (Next Day from Date of Mailing)
FedEx Ground: 1-10 Business Days
FedEx Express Saver: 3 Business Days
FedEx 2 Day: 2 Business Days
FedEx Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses
FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses
International Shipping Delivery Estimates:
UPS Standard: 8 - 14 Business Days
UPS Worldwide Expedited: 2 – 5 Business Days
UPS Worldwide Saver: 1 – 3 Business Days
UPS Worldwide Express: 1 – 3 Business Days
FedEx International Economy: 2 – 5 Business Days
FedEx Priority International: 1 – 3 Business Days
DHL Express Worldwide: Varies Based on CountryWill I have to sign for my machine?
As a convenience to our clients, we do not require a signature upon delivery. All packages are shipped with tracking and delivery confirmation. If you would like to require a signature upon delivery, please feel free to leave us a note at checkout and we are able to include this option.Are machines guaranteed? What does the Warranty cover?
All machine bodies are guaranteed and come with a lifetime warranty against manufacturing defects. The machine's internal motor has a guarantee of 1-year from the date of purchase. For further information regarding machine warranty and servicing, please visit the "Service your Machine" section of the site.
Please note: the lifetime warranty does not cover items subject to general 'wear and tear' such as springs/contact screws/armature bars, nor does it cover neglect or misuse of the machine including dropping, over lubrication, or use of the machine for anything other than its intended purpose.
The Maxon Motors of the Spektra Halo are covered under warranty against manufacturer's defects for 1 year after purchase.
We will provide service to all FK Irons and Spektra machines, but a small fee will apply for all issues not covered under warranty.
Warranty will be null and void, and you will be responsible for cost of service and replacement of parts if machine is returned disassembled, and/or there is evidence of improper maintenance. To avoid this, please make sure you don’t take apart the machine, you clean it regularly using the proper cleaning solutions and techniques, and you use ink cartridges with protective membrane to prevent fluids getting into the machine.Will Darklab warranty cover my machine If I bought it from a distributor?
Yes. We offer support to all machines bought from any of our official Distributors. However, be aware of scammers and copycats as we will not cover counterfeit/ fake machines.Who uses Darklab machines these days?
Artists from all over the world. Just to mention a few names: Guy Aitchison, Nick Baxter, Tatu Baby, Johan Finne, Russ Abbott, Gunnar, Stefano Alcantara, Jesse Smith, and many great artists like you.
You can see a full list of the FK Irons ProTeam by clicking here.What is the Return Policy?
We do not accept returns. We do this to avoid cross-contamination issues. All machine sales are final. We do guarantee all our machines.
Each machine comes with a lifetime warranty. If you experience any problems with an FK Irons machine, please feel free to contact us through Orders@fkirons.com or call us at 1-855-FKIrons. We will work with you to troubleshoot and fix any issues, or we can arrange to have the machine shipped back to us for repair. We will also work with you to set up the machine.
Coil Machines QuestionsWhat is the difference between machines?
The difference between machines is how they are calibrated. All machines are built with the same components. No machine is better than the other. All machines will push any type of needle configuration and suit for any style upon proper tuning. That’s why we offer tuning options when you buy your machine. The shape, color and material of the frame will not determine the difference in performance.What is the right voltage to run an FKI machine?
That depends on your technique, stroke and tuning requirements. Usually, FK Irons machines run at a lower voltage than other machines. You shouldn’t stick to preset parameters. We encourage you to experiment to find what suits you best. We recommend between setting the machine between 5 and 9 volts, again depending on the type of job you are doing. Steel frames should usually run at just a bit lower voltage than aluminum.What is the best power supply I can use with an FK machine?
We recommend Eikon® PS products, but any reputable brand will do. A clean current will ensure better performance and maintain machine life.Can I adapt an FKI coil machine with RCA connectors?
Of course, in fact, we offer RCA-ready machines. Please select this option on the selected machine's page.What are the different tuning options?
Conventional Liner - As our most popular machine style, this tool is meant to be used as an everyday “workhorse”. Typically used for tight 3rls-14rls, this setup is for all around tattooing.
Cutback Liner - Specifically tuned to run faster than our conventional liner, this machine is great for intricate detailed work such as eyelashes, hairs or mapping in quick outlines. This machine is to be used with a single needle up to tight 5rls but is not recommended for larger groupings. This set up is only available on the Exactor III Frame.
Power Liner - This machine is best used for thick, bold, traditional and new school style outlines and for pushing large rounds. This machine is best used for 9rl groupings and larger.
Soft Shader - Our most versatile everyday shading machine for both black and grey and color work, this machine will accept any mag size up to 55. The shader is designed to blend areas of color with multiple passes without causing excessive trauma to the skin.
Cutback Shader - This machine is tuned to run faster than the standard Soft Shader and is meant to be used with larger magnum groupings for very smooth color or light black and gray blends. This set up is only available on the Exactor III Frame.
Color Packer - Tuned similarly to our Soft Shader this set up has a heavier armature bar and is meant for quickly filling in large areas of fully saturated color while making few passes over the skin.
Distributors QuestionsHow can I become an FK Irons distributor?
We are very selective regarding who sells our machines. In order to be considered as a distributor, you need to prove that your company is established in the business. We also require solid references that show that your company only sells to professional artists. We will decline any request from suppliers or individuals that sell to the general public or any supplier that carries counterfeit products of any legitimate brand. For distribution inquiries, please complete our Distribution Survey here, and our distribution accounts manager will contact you within 24 hours. You may also email your inquiry to firstname.lastname@example.org